1. Port ordered via Breeze Connect
Port requests must be submitted via the Breeze Connect Helpdesk. Ports may be submitted using either the Reseller or End User account for the associated trunk. A trunk and End User must be created before the port can be submitted. When you order your port via the ticket portal or email it is sent to the Breeze Connect team to be reviewed.
2. Port reviewed by our team and submitted
Our team will review your port request to help minimize errors and then submit it via our upstream provider to the losing carrier. If we notice any issues we may contact you to clarify before we submit. We review pending ports during standard business hours.
You will receive an e-mail notification once the port has been submitted to the losing carrier.
3. Response from losing carrier
Port accepted
If everything matches up the losing carrier will accept the port. This usually takes 1-3 business days after submission. Once the request is accepted a cutover date and time will be provided. The appointment is usually set for 1-3 business days in the future.
You will receive an e-mail notification with the porting appointment when we receive it. If you need to push back the porting appointment you will need to contact us and let us know what date you would like us to request from the losing carrier.
Port rejected (back to step 2)
If the details do not match up the losing carrier will reject the port. They will generally provide the reason for the rejection as well (such as mismatch of account number or a 'complex' service is involved). If this occurs, the port will need to be re-submitted to the carrier.
You will receive an e-mail notification with any information provided if a port is rejected by the losing carrier.
4. Porting starts
When the appointment date and time comes around the porting process is completed via an automated process. Once the porting begins the customer will experience a brief period of downtime on their service. This is generally around 20 minutes but may be as long as an hour.
5. Porting complete
Once the porting process is completed calls will start coming through to the Breeze Connect service. If you experience any issues please get in touch!