Number Porting is the process of moving phone (DID) numbers from the current provider (aka Losing/Releasing/Donor carrier) to a new service provider (aka Gaining Carrier). This allows companies to upgrade/change providers and retain the same numbers while choosing a provider that suits their business needs.

Porting Fees and Payment

As part of our First Port Free Policy, the first Breeze Connect port-in request per customer is FREE, however, if re-submission occurs due to losing carrier rejection or errors in the port documents, the customer (end-user) will be charged the standard CAT A/C rate. Porting-related costs will be applied to the customer's Breeze Connect invoice 2 months after the re-submission date.

- In the event your port is rejected by the losing carrier, the customer will be charged for the “Number Porting Fee” for any subsequent port submissions required as outlined in the table below.

- In the event you request to re-schedule a port after a porting date (cutover date) has been booked, the customer will be charged for the “Reschedule Fee” as outlined in the table below.

- In the event you request us to perform an Emergency Return the customer will be charged for the “Emergency

Return Fee” as outlined in the table below.

 * We strongly suggest you contact your current carrier to ensure about the list of numbers, port category, and also your account details before submitting a port and to avoid unnecessary costs and delays.

Frequently Asked Questions (FAQ)

I have a 100 numbers' range. Can I port a single number?

Unless advised by your current carrier, the answer is NO. You must include the entire 100 numbers (DIDs) range in the port. A 100 number range will be a 'complex' service requiring a Category C port.

Will there be downtime during porting?

There is no impact to existing services until the port is confirmed and a porting date/time is assigned. There might be no to a short period of downtime during the actual port (cutover) date/time. Calling the phone number(s) being ported during this time may result in a "this service is disconnected" message. 

Please note; ports' cutovers are generally completed within a few minutes but it may take up to a maximum of two hours in some instances. Once the cutover is completed calls will start arriving via Breeze Connect. We will advise you as soon as we have the completion notice from our carrier.

What category (CAT A or CAT C) will my port be?

Please be aware it is the losing carrier (where the numbers are being ported from) that determines whether a service is 'simple CAT A' or 'complex CAT C' so the best way to determine if your port involves 'complex' services is to contact your carrier. You can also check the itemized services and charges section of your customer's latest phone bill to find more about the type of services you are trying to port.

Category A (simple services)

A 'simple service' is generally any single standalone PSTN service or standalone VoIP line (such as those that come bundled with home and small business internet plans). Most residential lines are simple services. Many standalone fax, alarm and ADSL lines are also simple services. Having ADSL attached will not make a PSTN line a 'complex' service (though porting the number will terminate the ADSL service).

Category C (complex services)

Any 'complex service' will require a Category C port. A 'complex service' involves a batch of numbers or single lines with certain features added.

Any PSTN service with the following features will be considered as 'complex':

• MSN/Faxstream Duet
• Enhanced Faxstream
• Siteline
• Line Hunt
• Analogue Indial

Any ISDN services (ISDN2, Onramp2, Onramp10/20/30) will have multiple numbers and are 'complex' services.

Most SIP trunks and hosted PBX (Telstra DoT, Commander Phone) will be 'complex' services.

How long will a port take?

It depends on the category of the port;

Category A: Usually takes 5-10 business days to complete.

Category C: Generally require a minimum of 30 days but can take up to 60 days to complete. 

The above numbers are based on the assumption that all information submitted is complete and correct. If the losing carrier rejects the port due to an error or mismatch this will cause delays and additional costs. Please be aware for 'complex services' you need to include ALL the associated numbers in your port request. For example, all the numbers in a line hunt must be ported together. In the same way, all the numbers in a 100 numbers' range or all the numbers in a Telstra DoT or Commander Phone 'site' need to be submitted and ported together. Failure to include all numbers will delay the porting process.