3CX Outbound Call Rules
We recommend the following Outbound Call Rules when setting up 3CX Phone System.
Rule Order
Rules must be in the following order
Outbound Rule Name | Description |
Emergency Services | Required for Emergency Calls to 000 |
| 13 Numbers | Used to route to 13 6-digit numbers |
Local | Used to route local calls |
National & Mobile | Used to route Interstate and Mobile calls |
Premium Numbers | Used to route 1300 and 1800 numbers |
| E164 | Used to route calls to E164 format |
International | Used to route international calls OPTIONAL |
Emergency Calls – 000
Please use the following Outbound Rule
13 Numbers
Phone calls to 13 6-digit numbers
Local Calls
Australia uses eight-digit local phone numbers preceded by the STD area code. Please follow the guide below:
Note – Set the Prepend rule to which ever code is relevant for your phone systems state.
National and Mobile Calls
Phone calls to Interstate and Mobile numbers
Premium Numbers
Calls to 1300 and 1800 (toll free) services
E164 Dialling
Call to numbers already in E164 format (E164 is the international telephone numbering plan)
International Dialling
Calls to Overseas destinations, recommended to only enable if requested.
