3CX Outbound Call Rules

We recommend the following Outbound Call Rules when setting up 3CX Phone System.

 

Rule Order

Rules must be in the following order


Outbound Rule Name

Description

Emergency Services

Required for Emergency Calls to 000

13 NumbersUsed to route to 13 6-digit numbers

Local

Used to route local calls

National & Mobile

Used to route Interstate and Mobile calls

Premium Numbers

Used to route 1300 and 1800 numbers

E164Used to route calls to E164 format

International

Used to route international calls OPTIONAL

 


Emergency Calls – 000

Please use the following Outbound Rule



13 Numbers

Phone calls to 13 6-digit numbers


Local Calls

Australia uses eight-digit local phone numbers preceded by the STD area code. Please follow the guide below:




Note – Set the Prepend rule to which ever code is relevant for your phone systems state.


National and Mobile Calls

Phone calls to Interstate and Mobile numbers



Premium Numbers

Calls to 1300 and 1800 (toll free) services



E164 Dialling

Call to numbers already in E164 format (E164 is the international telephone numbering plan)



International Dialling

Calls to Overseas destinations, recommended to only enable if requested.