Call Queue is a useful feature in Microsoft Teams that allows you to route incoming calls to a group of people in a specific order. Here's how you can configure Call Queue in Teams:

1. **Accessing Call Queue settings**: To configure Call Queue, you need to have admin permissions in Teams. Go to the Teams admin center and select "Voice" from the left-hand menu. Then, click on "Call Queues" to access the settings.

2. **Creating a new Call Queue**: Click on the "Add" button to create a new Call Queue. You will need to provide a name for the Call Queue, assign a phone number, and select the members who will be part of the queue.

3. **Setting up Call Queue options**: Once you have created the Call Queue, you can customize the settings to fit your organization's needs. You can set the order in which calls are routed to members, configure greetings and music on hold, and define business hours for the queue.

4. **Routing Method** : Select how you want to route the call within the Queue.

5 **Call back** : Enable call back feature if needed.

6. **Exception Handling** : Adjust call overflow and call time out

7. **Testing the Call Queue**: Before making the Call Queue live, it's a good idea to test it to ensure that calls are being routed correctly. You can use the "Test Call" feature in Teams to simulate incoming calls and check the routing.

By following these steps, you can easily configure Call Queue in Teams and improve the efficiency of handling incoming calls within your organization.