FAQ

How long will a port take?
It depends on the category of the port. Category A Cat A ports usually take 5-10 business days to complete. This assumes all information submitted com...
Mon, 15 Jul, 2019 at 10:48 AM
What category will my port be?
Please be aware it is the losing carrier (where the numbers are being ported from) that determines whether a service is 'simple' or 'complex&...
Tue, 4 Jun, 2019 at 2:30 AM
What information do I need to port a number?
You will require the following details: The End User and Trunk ID the number(s) will be attached to after porting The authorised person's first and ...
Tue, 4 Jun, 2019 at 2:03 AM
What do the port categories mean?
The two most common types of ports are Category A and Category C, (often referred to as 'Cat A' and 'Cat C'). Category A This type ...
Tue, 4 Jun, 2019 at 1:18 AM
Will there be downtime during porting?
There is no impact to existing services until the port is confirmed and a porting date and time is provided. There will be a short period of downtime du...
Tue, 4 Jun, 2019 at 2:21 AM
I have 100 number range. Can I port a single number?
No, you must include the entire 100 number range in the port. A 100 number range will be a 'complex' service requiring a Category C port.
Tue, 4 Jun, 2019 at 4:24 AM
How much does it cost to port?
We do not currently charge any fees for porting numbers.
Tue, 4 Jun, 2019 at 2:06 AM
Can I port a number redirection?
If the number redirection is a monthly ongoing service then yes, it can be ported. If the number redirection is a 3, 6 or 12 month prepaid redirection t...
Thu, 15 Aug, 2019 at 11:55 AM